Cloth Dolls by Stitch 'N Stuff
Original design cloth dolls and doll patterns -- online since 1995

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Order Information
Please use the links below to view our policies.
If you still have questions, please email us.





How do I Order

We offer 2 convenient ways to place your order; right here on the web or by mail.
Please note, we do not accept orders from outside the United States, however our patterns are available through Cloth Doll Supply who ships to destinations outside the United States.

Ordering on the web

Our shopping cart system offers an easy to use and convenient way to place your order.

To order an item, simply click on the Buy Now Button button next to the item price.

You may easily view your order by clicking on the View Cart Button   button on the main menu.  Follow the instructions on the view cart page to change quantities or delete an item. When you are ready to checkout, just click the  Checkout Button button on the view cart page and complete the order process by providing shipping and payment information. Click on "submit" button at the bottom of the order page to send your "secure order" over the web. You will receive a confirming email of your order.  If you paid by credit card the order process is completed. If you are paying by check or money order, send your payment to the address at the bottom of the order form.

Ordering by mail

You will need to complete our online order form in order for us to calculate shipping charges and sales tax, if applicable.  Once completed, use the "Print this page" button to print the order form and mail together with your payment, if not paying with credit card to the address on the bottom of the form.  Once printed, use the link back to our home page; no information contained on the form is retained or sent!

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Mailing Address

Please address mail-in orders and check payments to:

Cloth Dolls by Stitch 'N Stuff
P.O. Box 178
Washington Mills, NY 13479

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Order Security

Information entered on our order form is SECURE through SSL protection; look for the closed lock on the bottom of your screen. We also DO  NOT store any order information on our server where it could be potentially hacked into. You may also click on the Geo Trust seal above to confirm our secure site certificate is valid and issued to Cloth Dolls by Stitch 'N Stuff.  For more information on SSL and Geo Trust, please follow this link:  http://www.geotrust.com.

Order information sent from our server to our PC is sent encrypted to insure its privacy and integrity.  To see a sample of our encrypted order,  click here.

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Payment

Payment must be made in US funds by check, Money Order, VISA or MasterCard.  Your credit card will not be charged until your order is shipped.  Personal or Business check payments shipping is delayed up to 10 business days, until check cleared by your bank. 

We must collect New York Sales Tax on all orders shipped within New York State.

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Shipping

PLEASE NOTE: Our automated shipping calculator works on all orders with a total weight up to 10 pounds; if your shipping weight is over 10 pounds the shipping charges will show as $.00 and we will email the shipping cost to you for your approval.

We use address verification for all billing & shipping addresses. If your order is being shipped to a business address, the company name and your internal address (Department, etc.) and recipient's phone number must be filled in on the order page.

If ordering multiple items, we will combine shipping weights and pass the savings on to you.

Shipping destination and weight determines final shipping cost on all orders.

Orders paid by personal or business check, allow up to 10 business days before item is shipped.

Dolls:

Shipping charges for 1 doll shipped range between $7.00 - $12.00 (depends on weight & shipping location).  All doll orders are shipped  U.S. Postal Service Priority mail and are insured which requires a signature at delivery.

Patterns:

Shipping charges for 1 pattern range between $2.50 - $3.50.  All pattern orders are sent First Class mail and at our discretion, may require a signature at time of delivery.  If this is a problem, please contact us prior to placing your order.

 

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Privacy

Order with confidence! We value your privacy. Any information submitted to us on our site will not be sold, traded, shared, exchanged  or transferred to any third party.  Order information submitted to our site is not stored on our server.   We DO NOT utilize "cookies" to track your travels within our site or to obtain other information.  All transactions between your browser and our server are secure using "SSL" technology;  orders sent from our server to our PC are sent encrypted. (see Security)

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Return Policy

We offer a 10 day money back guarantee, less shipping charges, on completed dolls purchased from our website. You MUST contact us for return instructions prior to returning.   All returns must be in original condition and shipped postage paid and insured.  All patterns sales are final!

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